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Terms & Conditions

Store Policies

For your convenience use www.bowtree.com, e-mail us at "raptor@rinehart3d.com", or mail in your order anytime 24 hours a day/seven days a week.

Please include your name, shipping/billing addresses, telephone number, and then your order using our item numbers and a complete description with all the sizes, colors and specifications necessary to ship you exactly what you want. If you are not sure, please ask. We normally ship orders within 3-5 days. In the rare event of an out of stock item, indicate your preference to: a) place the item on backorder, b) hold the order until complete, c) cancel backordered item(s); If not specified, we will backorder the item.

All orders must be prepaid. We accept Visa, Master Card, American Express, and Discover credit cards. Orders may also be prepaid with a cashier’s check, money order, or UPS COD/Money Order may be requested. Personal checks will not be accepted. Credit cards are preferred as they are convenient and fast. 

Your satisfaction with every purchase is of the utmost importance to us. Please call us immediately if there has been an error on our part in fulfilling your order and we will do everything in our power to correct the situation. If you are not satisfied with an item immediately upon its arrival, please call within 15 days for a Return Authorization # and then return the item to us promptly postage/shipping prepaid and insured in its original shipping carton. You may request RA # and receive a refund by check or Bank Card Credit or to exchange the product for a substitute item only if you call within 15 days and the returned product is in new condition and sealed original packaging is received back to us within 30 days of our original shipment date to you. Beyond this period all sales are considered final. Absolutely no returns of items used and not in absolutely new condition, not in original sealed packaging or special ordered non-stocked items. Approval of Returned Merchandise is at the discretion of Bowtree Inc. management as to the item’s condition and ability to be returned. We reserve the right to refuse the return of any product that is damaged or is in any way in unsaleable condition. Returns received after 30 days and those showing any wear may be refused entirely or they will carry a 20% restocking fee. Return shipping will only be refunded in the event of a Bowtree Inc. error. COD’s or returns without RA # on the outside of the bow will be refused and returned to sender.

Defective merchandise is warranted under our warranty. Please contact us at raptor@rinehart3d.com with pictures and a brief description in the event of a defective product. All returns must have prior authorization and RA # on the outside of the box to be accepted. We will process the warranty as quickly as possible.

If your order is missing anything or is damaged, please carefully check the contents and inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed, or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS, USPS or FED-EX service center for assistance in filling a claim. If your local carrier contact is unable to assist you then please call us at 1-866-BOWTREE. Please Do Not return the package to us until you have contacted UPS, USPS or FED-EX and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com, USPS at usps.com or FED-EX at fedex.com.

All Prices (including shipping rates) are quoted in U.S. dollars and are subject to change without notice. We make our best effort to inform you of these changes. For very large or international orders, please contact us for a special price quotation. Any and all pricing errors are subject to our correction.

We will process and ship your order within 3-5 days in most cases. We ship via UPS, Priority Mail, or FED-EX in the U.S.A. Export shipments are made via Express Mail, UPS, FED-EX, or an overseas carrier of your choice. All shipments are F.O.B. Janesville, WI. There is no charge for shipping on orders the Contiguous US….Please call 1-866-BOWTREE or e-mail us at raptor@rinehart3d.com for a shipping quote for quantity, international, or HI & AK ordering.

All content on this website, including without limitation design elements, graphics, text, and the selection and arrangement of the foregoing (collectively "content") is the copyrighted property of Bowtree Inc. Permission is granted to photocopy and/or to print in hard copy part or all of the content for personal, informational, noncommercial purposes and/or for purposes of placing an order with Bowtree Inc. You may not otherwise reproduce, distribute, modify, publish or in any other way exploit any of the content without Bowtree Inc.’s prior written consent.

All product names, trademarks, service marks, or trade names (collectively "trademarks") on this web site are the property of Bowtree Inc. The use of any trademark for purposes other than ordering products from this catalog or our web site is strictly prohibited. Any symbol used in connection with a trademark (ex: ®, TM or SM) must be included in any permitted use of the trademark disclaimer. Bowtree Inc. has taken reasonable efforts to ensure that the content is accurate; however, all content is provided "as is".

In no event shall Bowtree Inc. or its affiliates be liable for any special, indirect, punitive or consequential damages resulting from your use of this web site or the products sold hereon. The content is subject to change from time to time without notice. The customers of Bowtree Inc. agree that hunting and all archery activities are inherently risky sports and absolve Bowtree Inc., of any blame or responsibility of any injury occurring from the use of any item purchased from Bowtree Inc.

All published prices (including shipping rates) are subject to change without notice. We are not responsible for typographical or photographic errors. All pricing listed is in U.S. currency. Any and all errors are subject to our correction.

By placing an order with Bowtree Inc. the purchaser or prospective purchaser assumes responsibility for compliance with any and all applicable federal, state and local laws. The purchaser evidences the acceptance of his or her responsibility by placing an order with Bowtree Inc. The purchaser further assets that he or she is of appropriate age to purchase, possess, and use any and all merchandise purchased from Bowtree Inc.